Government of JamaicaGovernment of Jamaica
Job Description: 

CUSTOMER SERVICE OFFICER

This position reports to the Customer Service Supervisor.

Key Responsibilities:

  • Provides assistance to customers using the internet-based services
  • Ensures that out-going correspondences meets Agency’s standards
  • Informs and explains to customers the  products and services of the Agency
  • Receives and routes incoming calls to relevant personnel
  • Facilitates general and specific search requests for clients
  • Assists with data updating to aid the development of  monthly reports
  • Provide  mapping data to customers in a physical or spatial format
  • Facilitate the provision of customized data to clients
  • Assist with the provision of sales targets related to mapping solutions
  • Facilitate the provision of eLand Jamaica and iMap Jamaica data to clients
  • Promote all products and  services to clients

Other Responsibilities

  • Assists with public education/outreach programmes conducted by the Agency
  • Performs other related duties assigned from time to time by the Supervisor

A letter of application accompanied by a résumé should be submitted no later than October 20, 2023 to jobapplications@nla.gov.jm for the attention of:

The Director,

Human Resource Management & Development

National Land Agency

35 Hope Road

              Kingston 10

We appreciate all responses, but only shortlisted applicants will be contacted.

Workshops

Land Registration and Conveyancing Workshop starts September 10, 2024

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Contacts

For general information about our services, please contact us at:

  • asknla@nla.gov.jm
  • +876.750.5263
  • +876.946.5263
  • +876.418.5089
  • 8 Ardenne Road Kingston 10