Government of JamaicaGovernment of Jamaica
Job Description: 

SENIOR CUSTOMER SERVICE OFFICER

(4 VACANT POSTS)

 

This position reports to the Customer Service Supervisor.

Key Responsibilities:

Management/Administrative Responsibilities

  • Supports the implementation of policies and procedures among staff
  • Participates and provides expertise as a member of the customer service’s departmental team.
  • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issue
  • Ensures the provision of quality service to both internal and external customers.
  • Maintains customers’ records by updating account information on License Agreements
  • Evaluates customers’ needs and makes recommendations for improvement as is necessary
  • Provides assistance to customers requesting electronic search for plans, customized data etc.
  • Provides mapping data to customers in a physical or spatial format
  • Monitoring and assisting with the provision of sales targets related to mapping solutions
  • Provide information on mapping activities to enhance marketing and public relations efforts
  • Facilitate the provision of eLand Jamaica and iMap Jamaica data to clients
  • Promote all products and  services to clients
  • Participates in the preparation of routine correspondence to customers
  • Addresses customers’ queries, complaints and requests as they relate products and services
  • Assists with public education/outreach programmes conducted by the Agency
  • Acts as liaison between customers and other divisions/branches
  • Provides assistance in the training of junior staff

Other Responsibilities

  • Performs other related duties assigned from time to time by the Manager. 

A letter of application accompanied by a Résumé should be submitted no later than October 20, 2023 to jobapplications@nla.gov.jm for the attention of:

 

The Director,

Human Resource Management & Development

National Land Agency

35 Hope Road

            Kingston 10

We appreciate all responses, but only shortlisted applicants will be contacted.

Workshops

Land Registration and Conveyancing Workshop starts September 10, 2024

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Contacts

For general information about our services, please contact us at:

  • asknla@nla.gov.jm
  • +876.750.5263
  • +876.946.5263
  • +876.418.5089
  • 8 Ardenne Road Kingston 10