CUSTOMER SERVICE STANDARDS SPECIALIST- LEVEL 6

(VACANT)

Job Purpose

Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.

Minimum Required Qualifications and Experience:

• An undergraduate degree in Business Administration or related field.
• Certificate in Supervisory Management.
• Three (3) years’ experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
• Data analysis skills with the ability to generate and interpret performance-related data.

Remuneration Package: - Salary Range: $3,501,526.00 - $4,709,163.00  per annum

A letter of Application accompanied by a Résumé should be submitted no later than Monday, May 26, 2025 to jobapplications@nla.gov.jm for the attention of:

The Director, Human Resource Management & Development

National Land Agency

35 Hope Road

Kingston 10

We appreciate all responses but only short-listed applicants will be contacted.