CUSTOMER SERVICE OFFICER

This position reports to the Customer Service Supervisor.

Key Responsibilities:

• Provides assistance to customers using the internet-based services
• Ensures that out-going correspondences meets Agency’s standards
• Informs and explains to customers the  products and services of the Agency
• Receives and routes incoming calls to relevant personnel
• Facilitates general and specific search requests for clients
• Assists with data updating to aid the development of  monthly reports
• Provide  mapping data to customers in a physical or spatial format
• Facilitate the provision of customized data to clients
• Assist with the provision of sales targets related to mapping solutions
• Facilitate the provision of eLand Jamaica and iMap Jamaica data to clients
• Promote all products and  services to clients

Other Responsibilities

• Assists with public education/outreach programmes conducted by the Agency
• Performs other related duties assigned from time to time by the Supervisor

A letter of application accompanied by a résumé should be submitted no later than October 20, 2023 to jobapplications@nla.gov.jm for the attention of:

The Director,

Human Resource Management & Development

National Land Agency

35 Hope Road

              Kingston 10

We appreciate all responses, but only shortlisted applicants will be contacted.