Press Release | National Land Agency launches Kiosk Self Help Service

National Land Agency launches Kiosk Self Help Service

The National Land Agency (NLA) launched its new Kiosk Self Help Service on Tuesday, November 5, 2019, at the Land Titles Division’s customer service area. The Kiosk Self Help Service will aid in significantly reducing customer service time, and allow customers the option of independently conducting several transactions in office without having to wait in line to speak with a Customer Service Representative.

The Kiosk Self Help Service will provide access to the following services:

• eLandjamaica

• Customers can access basic land-related information for free, such as: Title Reference and Valuation Number, via the application’s free interactive map (iMapjamaica) which displays current satellite imagery.
• Customers can also purchase land-related documents such as: Certificates of Title, Deposited Plans and other Registered Instruments. Purchased documents will be sent to customers via email.

• Document Tracking

Customers can query the status of documents lodged at the Land Titles Division using the Instrument number or Title Reference.

• Fee Calculator

Customers may calculate the registration fees for various lodgements such as: Transfers, Mortgages and Transmission Applications.

• Qme Queue Management System

This is the Land Titles Division’s line management application, which allows customers to join various queues within the customer service area.

The Kiosk Self Help Service is aimed at revolutionizing the way in which the National Land Agency does business in today’s fast-paced society for the satisfaction of all its stakeholders.