Our standards of service are set out in this Charter and reflect a commitment by all of the Agency’s staff to not only improve our service delivery, but to be courteous and helpful. These standards represent the initial stage of our modernization process as over the next twelve months we will be upgrading and implementing systems to further reduce our service delivery times and to make our information more easily accessible to our customers.
The Agency has created a website to provide clients locally and internationally with land-related information and we are also going to provide a number of our services via the Internet through a new service, eLandjamaica.
We at the Agency recognize that you also have a part to play in advising us of your needs. We will therefore consult with you regularly and make appropriate revisions where necessary to ensure that your needs are met.
Finally, we are committed to achieving the standards set out in this Charter, as well as the mission and vision of the Agency.
Chief Executive Officer
The NLA delivers services under the following core business functions:
Providing a state-guaranteed title and ensuring the legal and formal validity of all transactions, including:
Surveying and Mapping
Providing and maintaining the foundation for a modern national spatial information system by:
Maintaining a Valuation Roll to support property taxation and providing Government organisations with valuation and related services, by:
Providing custodial and strategic management services for Crown Lands, including acquisition and divestment.
The NLA operates under the following Acts:
Please ensure that your documents are properly prepared and executed before submitting them for registration.
If you wish to make a complaint you may do so by any of the following means:
You may address your comments and complaints to:
Customer Service Unit
93 Hanover Street, Kingston
Tel: 922-8535-7 Fax: 922-3858
Complaints will be investigated fully and fairly. Complainants will be treated with respect and will be provided with an effective response and appropriate redress. More specifically, you can expect your complaint to be acknowledged in writing within five (5) working days and a time frame will be given for resolution of issues.
If you are still not satisfied, call, write or visit:
Standards and Monitoring Unit,
Cabinet Office, 2a Devon Road, Kingston 6.
Tel: 929-1423, Fax: 929-6676
If you are still not satisfied, please contact:
Office of the Public Defender
78 Harbour Street, Kingston
Tel: 922-7089/ 922-7090, Fax: 922-9830