SERVER SUPPORT SPECIALIST

(VACANT)

This position reports to the Senior Server Support Specialist. 

Key Responsibilities:

Management/Administrative Responsibilities

• Assists with the preparation of the Branch’s reports.
• Update the Helpdesk System to facilitate tracking and resolution of issues or cases.
• Contributes articles, manuals, configuration guides etc. to the Technical Knowledgebase.
• Makes recommendations on matters relating to server infrastructure improvement and or optimization. 
• Liaises with vendors in respect of procurement initiatives

Technical /Professional Responsibilities

• Administers the Agency’s policies relevant to the use of computers and data access in order to maintain compliance with the Agency’s ICT Policy and guidelines.
• Reviews, revises and maintains a variety of written materials (.e.g procedures, memoranda, operational documentation, reports, etc.) for the purpose of documentation, conveying information, providing references for servers and server related activities and or solutions
• Maintains the availability of servers and server related equipment, which includes (but not limited to) installing, configuring, optimizing, securing and testing of server hardware and server software on various platforms (e.g. service packs, application software, operating system, backup software, hardware drivers and upgrades etc.)
• Maintains and updates the inventory of servers and server related components

• Troubleshoots and resolves malfunctions of the server hardware and software, application software, network (related to the servers), for the purpose of restoring services
• Develops, reviews, and maintains policies and procedures of the servers and related activities/solutions.
• Develops, manages, and implements projects and programmes within agreed guidelines and/or objectives.
• Administers and maintains storage appliances : Storage Area Networks (SAN), Network Attached Storage (NAS) and Tape Library
• Recommends the procurement of server related items.
• Makes recommendations to Manager relating to Server solutions
• Provides day-to-day maintenance and support of the server infrastructure
• Administers and maintains end user accounts, permissions, and access rights
• Administers and maintains Windows Server technologies (Active Directory, DHCP, DNS, etc.)
• Assists in the administration and maintenance of Microsoft Exchange
• Assists in monitoring and maintaining Microsoft Office 365 and Microsoft 365 environments.
• Assists in the administration and deployment of end-point protection agents and compliance with security standards.
• Tests, evaluates and recommends relevant software and hardware for purchase.

Other Responsibilities

• Keeps abreast with trends and development in relevant technology and recommends their incorporation where appropriate.
• Performs other related duties assigned from time to time by the Supervisor.
• Adhere to safety standards in the execution of duties.

A letter of Application accompanied by a Résumé should be submitted no later than October 20, 2023 to jobapplications@nla.gov.jm for the attention of:

The Director

 Human Resource Management & Development

National Land Agency

35 Hope Road

Kingston 10

We appreciate all responses, but only short-listed applicants will be contacted.