SENIOR CUSTOMER SERVICE OFFICER

(4 VACANT POSTS)

This position reports to the Customer Service Supervisor.

Key Responsibilities:

Management/Administrative Responsibilities

• Supports the implementation of policies and procedures among staff
• Participates and provides expertise as a member of the customer service’s departmental team.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issue
• Ensures the provision of quality service to both internal and external customers.
• Maintains customers’ records by updating account information on License Agreements
• Evaluates customers’ needs and makes recommendations for improvement as is necessary
• Provides assistance to customers requesting electronic search for plans, customized data etc.
• Provides mapping data to customers in a physical or spatial format
• Monitoring and assisting with the provision of sales targets related to mapping solutions
• Provide information on mapping activities to enhance marketing and public relations efforts
• Facilitate the provision of eLand Jamaica and iMap Jamaica data to clients
• Promote all products and  services to clients
• Participates in the preparation of routine correspondence to customers
• Addresses customers’ queries, complaints and requests as they relate products and services
• Assists with public education/outreach programmes conducted by the Agency
• Acts as liaison between customers and other divisions/branches
• Provides assistance in the training of junior staff

Other Responsibilities

• Performs other related duties assigned from time to time by the Manager. 

A letter of application accompanied by a Résumé should be submitted no later than October 20, 2023 to jobapplications@nla.gov.jm for the attention of:

The Director,

Human Resource Management & Development

National Land Agency

35 Hope Road

            Kingston 10

We appreciate all responses, but only shortlisted applicants will be contacted.