Government of JamaicaGovernment of Jamaica
Job Description: 

Suitably qualified persons are invited to fill the following posts within the Land Valuation Division, National Land Agency.


The successful candidates will report to the Customer Service Supervisor

Salary Range: $1,312,744.00 - $1,422,229.00 p.a.

Job Purpose

To ensure customers’ needs are satisfied in accordance with the Agency’s established standards.

Key Responsibilities:

  • Processes requests of walk-in, telephone or online customers in keeping with the standard operational procedures
  • Addresses customers’ queries, complaints and requests as they relate to products and services
  • Guides walk-in customers regarding the completion of relevant forms
  • Pre-checks documents in order to ensure compliance with the formal procedures and legal requirements
  • Participates in the preparation of routine correspondence to customers
  • Acts as liaison between customers and other Divisions/Branches
  • Provides assistance with the maintenance of the Value Book


Other Responsibilities

  • Performs other related duties that may be assigned from time to time by the Supervisor

Required Competencies/Skills:

The post-holder should be able to demonstrate:

  • Excellent oral and written communication skills with strong interpersonal skills
  • Excellent planning, organising and problem solving skills
  • Excellent time management skills
  • Competence in the use of word processing, spread sheet and other relevant software
  • Excellent team spirit
  • Politeness, courtesy and tact in dealing with customers
  • Ability to work effectively in a highly stressed environment
  • Sound Work Ethics

Minimum Required Qualification and Experience

  • An Associate Degree in Business Administration/Studies, Communication or related field
  • Five (5) CXC/GCE O’ Level subjects including English Language and a numeric subject
  • Three (3) years related working experience

Letter of application accompanied by a résumé should be submitted no later than Thursday, April 25, 2019 to:

The Director, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10.

We appreciate all responses but only short-listed applicants will be contacted.



Land Registration and Conveyancing Workshop starts May 7, 2019

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For general information about our services, please contact us at:

  • asknla @
  • +876.750.5263
  • +876.946.5263
  • 8 Ardenne Road Kingston 10