Government of JamaicaGovernment of Jamaica
Job Description: 

Applications are invited from suitably qualified candidates to fill the following vacant post within the Business Services Division, National Land Agency:

CUSTOMER SERVICE OFFICER –Land Titles Division (1 Post)

The successful candidate will report to the Customer Service Supervisor

Job Purpose
To provide assistance to customers transacting business with the Agency and disseminates information to customers and the general public on the services and products provided by the Agency.

Key Responsibilities:

  • Processes customer requests in keeping with standard procedures
  • Receipt and route incoming calls to relevant sections/persons in cases where assistance cannot be provided by the Customer Service Unit
  • Processes requests from customers via telephone and ensures that assistance is provided in a timely manner
  • Provides assistance to customers using the internet-based services
  • Accepts survey plans for pre-checking
  • Assesses documents submitted for lodgement and ensures that the documents meet prerequisites of the relevant Acts
  • Facilitates general and specific search requests for clients
  • Assist with the updating of data for monthly reports and the drafting and checking of all memorandum express/expedition matters

Required Skills Competencies:
The post-holder should be able to demonstrate:

Excellent oral and written communication skills with strong interpersonal skills

  • Good planning, organizing and problem-solving skills
  • Good time management skills
  • Excellent team spirit
  • Politeness, courtesy and tact are demonstrated in dealing with customers
  • Sound work ethics
  • Ability to work effectively in a highly stressed environment

Minimum Required Qualifications and Experience

  • Tertiary level certificate in Business Administration Studies/Communication or related field
  • Five (5) CXC/GCE O ’Level subjects including English Language and a numeric subject.
  • Two (2) years related working experience

- Knowledge of the Registration of Titles Act; The Registration (Strata Titles) Act and principles of conveyancing
- Training in Customer Service
- Paralegal Diploma/Certificate

Remuneration Package: - Salary Range: $1,166,538.00 - $1,247,093.00 p.a.

A letter of Application accompanied by a Résumé should be submitted no later than September 30, 2020 to for the attention of:

The Director, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10

We appreciate all responses but only shortlisted applicants will be contacted.



Land Registration and Conveyancing Workshop starts May 12, 2020

Social Links

Live Chat Count Down

add chat to your website


For general information about our services, please contact us at:

  • asknla @
  • +876.750.5263
  • +876.946.5263
  • 8 Ardenne Road Kingston 10