Government of JamaicaGovernment of Jamaica
Job Description: 

CUSTOMER SERVICE SUPERVISOR

The successful candidate will report to the Manager, Titles Operations.

 

Job Purpose

To ensure that customers’ needs are satisfied as set out in the standards of the Agency.

 

Key Responsibilities:

  • Assists with the development of corporate and operational plans for the Branch.
  • Assists with the review of policies and procedures and ensuring their implementation.
  • Monitors the work plans of supervisees.
  • Conducts performance appraisals and makes recommendations for appropriate actions.
  • Prepares reports on status and progress of Unit.
  • Assists with the design and delivery of training programmes for staff in the Unit.
  • Assists with  the evaluation of  customers’ needs and making recommendations for improvements.
  • Assists with public education/outreach programmes conducted by the Agency.
  • Maintains relationships with client community, service providers and other relevant groups.
  • Formulates staff rotation and vacation  rosters.

 

Required Competencies/Skills

The post-holder should be able to demonstrate:

  • Excellent interpersonal and leadership skills.
  • Good planning, organizing and problem solving skills.
  • Excellent oral and written communication skills.
  • Excellent team spirit.
  • Ability to use initiative.
  • Sound work ethics.
  • Ability to work effectively in high stressed environment.
  • Competent in the use of word processing, spreadsheet and other relevant software.

 

 Minimum Required Qualifications and Experience:

  • Undergraduate degree in Business Administration/Management Studies, Public Administration/ Communication or related field from a recognized tertiary institution.
  • Certificate in Supervisory Management.
  • At least three (3) years’ experience at a supervisory level.

 

Assets:

  • Knowledge of the Registration of Titles Act, the Registration of (Strata) Titles and the principles of land registration and conveyancing.
  • Paralegal Diploma.

 

Remuneration Package

  • Salary Range: $1,498,891.00 - $1,618,361.00 p.a.
  • Motor Vehicle Travel Allowance: $707,448.00 p.a (If you own a motor vehicle).

 

 Applications accompanied by résumés should be submitted no later than Wednesday, November 15, 2017 to:

 

The Manager, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10

 

 

 

We appreciate all responses but only short listed applicants will be contacted.

Workshops Start in January 2018

Workshops

Land Registration and Conveyancing Workshop starts October 2017

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Contacts

For general information about our services, please contact us at:

  • asknla @ nla.gov.jm
  • +876.750.5263
  • +876.946.5263
  • 8 Ardenne Road Kingston 10