Government of JamaicaGovernment of Jamaica
Job Description: 

 

  1. MARKET DEVELOPMENT OFFICER

The successful candidate will report to the Manager, Marketing & Public Relations.

 

Job Purpose

  • To provide the Agency with effective business strategies ensuring that the Agency maximizes its revenue.
  • To build market position by locating, developing, defining, negotiating and closing business relationships.

 

Key Responsibilities

Management/Administrative Responsibilities

  • Conducts market research on industry related matters.
  • Determines types of products and services required by customers.
  • Continually review pricing structure.
  • Conducts ongoing market research and analysis.
  • Develops, presents and implements plans for acquiring new partners/customers.
  • Reviews the objectives, promotional policies and needs of the Agency to develop strategies that will promote new ideas, products and services.
  • Liaises with customers and stakeholders on an ongoing basis to ascertain business needs.
  • Maintains ongoing relationships with customers.
  • Collaborates with other Divisions for the development of new products/ services.
  • Develops strategies for the creation of new revenue sources.
  • Develops and submits Business Development Plans and budgets for review and approval prior to implementation.
  • Provides information and advice to the Manager, Marketing & Public Relations.
  • Partners with teammates and maintains a positive and professional attitude which fosters team work.

 

Technical/Professional Responsibilities

  • Consults with advertising agencies or staff to arrange promotional campaigns in all types of media for products or services.
  • Communicating results of market research and “vox pop” surveys to client or management.
  • Confers with other Managers to identify trends and concerns or to provide advice on business decisions.
  • Facilitates research to identify opportunities for new and existing markets, products and services.
  • Develops strategies for the creation of new revenue sources.
  • Provides information and advice to the Manager and Director.

 

 Other Responsibilities

  • Participates in committees and meetings within Agency and on behalf of Agency.
  • Performs other related duties assigned from time to time by the Manager/Director.
  • Maintains discipline and work ethic.

 

Required Competencies/Skills

The post-holder should be able to demonstrate:

  • Excellent interpersonal skills.
  • Excellent Communication and presentation skills.
  • Highly proficient in report writing.
  • Excellent time management skills.
  • Excellent analytical and problem solving skills.
  • Strong research skills.
  • Sound knowledge of market research and business development.
  • In-depth knowledge and understanding of corporate planning and its strategic contributions to the management process.
  • Professional conduct and ability to follow directives.
  • Ability to work in a team environment.
  • Ability to work well under pressure and within strict deadlines.
  • Ability to work on own initiative and possess a keen eye for detail.
  • Proficiency in the use of relevant computer applications.
  • Sound work ethics.

                                                                                                                     

Minimum Required Qualifications and Experience

  • Undergraduate degree in Marketing or related field from a recognized tertiary institution.
  • At least three years’ experience in a market research or business development environment.​

 

Assets

  • Employment in a similar position.
  • Project Management Training.

 

Remuneration Package

  • Salary Range: $1,867,559.00 - $2,009,979.00 p.a.
  • Motor Vehicle Travel Allowance: $707,448.00 p.a. (If you own a motor vehicle).

 

 

  1. CUSTOMER SERVICE SUPERVISOR

The successful candidate will report to the Manager, Business Services.

 

Job Purpose

To ensure that customers’ needs are satisfied as set out in the standards of the Agency.

 

Key Responsibilities

Management/Administrative Responsibilities

  • Assists with the development of corporate and operational plans for the Branch.
  • Assists with  the review of policies and procedures and ensures their implementation.
  • Provides leadership through example and sharing of knowledge and skills.
  • Monitors the work plans of staff.
  • Conducts performance appraisals in accordance with established guidelines.
  • Prepares reports on status of work activities in the Unit.
  • Visits customers to ensure that their needs are dealt with in a personal manner.

 

Technical /Professional Responsibilities

  • Designs programmes specially for prospective customers.
  • Manages the on-line customer service.
  • Monitors eLandjamaica sales targets (monthly, quarterly and annually).
  • Prepares and dispatches quarterly News Letter to the Agency’s customers.
  • Monitors  customers’ contact areas to ensure that they are served in a timely manner.
  • Evaluates the needs of customers and makes recommendations for  the adaption of procedures and processes to meet the more complex requirement.
  • Recommends  improvement as is necessary.
  • Provides assistance to customers requesting electronic search.
  • Provides responses to customers’ queries, complaints and requests.
  • Responds to asknla email queries.
  • Prepares and dispatches to customers routine correspondence to provide or to request information.
  • Ensures that new customers are educated regarding billing/invoicing set.
  • Acts as liaison between customers and other divisions/branches.
  • Measures customers’ service delivery to ensure compliance with established standards.
  • Assists with designing and delivery of customer service training for staff.
  • Takes the initiative to continuously improve service delivery.

 

Other Responsibilities

  • Performs other related duties assigned from time to time by the Manager/Director.
  • Maintains discipline and sound work ethic.

 

Required Competencies/Skills

      The post-holder should be able to demonstrate:

  • Excellent interpersonal, oral and written communication skills.
  • Sound knowledge of the products and services of the Agency.
  • Excellent time management skills and the ability to work on own initiative.
  • Ability to handle high work load and to work well under pressure.
  • Good team player, judgment and problem solving skills.
  • Resilient.
  • Proficiency in the use of various computer applications.

 

Minimum Required Qualifications and Experience

  • An undergraduate degree in Business Administration or related field from a recognized tertiary institution.
  • Certificate in Supervisory Management.
  • At least three (3) years’ experience at a supervisory level in a customer service environment.

 

Remuneration Package

  • Salary Range: $1,498,891.00 - $1,618,361.00 p.a.
  • Motor Vehicle Travel Allowance: $707,448.00 p.a. (If you own a motor vehicle).

 

 

  1. SUPERVISOR,CALL CENTRE SERVICES

The successful candidate will report to the Manager, Marketing & Public Relations.

 

Salary Range

  •  $1,498,891.00 - $1,618,361.00 p.a.

 

Job Purpose

To ensure the efficient operation of the Call Centre by organizing and directing the day-to-day activities of the Centre, along with providing training and guidance to the Call Centre Service Officers.

 

Key Responsibilities

Management/Administrative Responsibilities

  • Ensures that the Call Centre Service Officers meet the required performance standards.
  • Communicates relevant information to the team  in a timely manner.
  • Conducts performance appraisals and makes relevant recommendations for improvement.
  • Oversees the development of work plans for the Unit.
  • Develops reports on the performance of the Call Centre.

 

Technical/Professional Responsibilities

  • Provides coaching and on-going feedback to ensure highest levels of sales conversions and customer service excellence.
  • Analyses call centre environment to ensure alignment with goals and  objectives.
  • Monitors the team’s actions so as to ensure policy compliance.
  •  Maintains strategy to ensure customer satisfaction on all customer interactions.
  •  Ensures adherence to process methodologies to maximize performance and productivity.
  •  Provides team motivation and development to maximize performance.
  • Handles escalated calls as necessary in order to ensure quality customer service.
  • Ensures that the Call Centre environment and its equipment are in a state of readiness.
  • Monitors and measures service delivery so as to ensure compliance with established standards.

 

Other Responsibilities

  • Performs other related duties assigned from time to time by the Manager.

 

Required Competencies/Skills

The post-holder should be able to demonstrate:

  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Good critical thinking and creative skills.
  • Ability to work under pressure, meet deadlines.
  • A positive and professional attitude.
  • Sound Work Ethics.
  • Ability to use computer software.
  • Effective problem analysis and problem solving skills.
  • Excellent knowledge of the products and services of the Agency.
  • Resilience.

 

Minimum Required Qualifications and Experience

  • Undergraduate degree in Business Administration/Management Studies/ Communication or related field from a recognized tertiary institution.
  • Certificate in Supervisory Management.
  • At least three (3) years’ experience in a Call Centre or similar post.

 

 

  1. PUBLIC RELATIONS OFFICER

The successful candidate will report to the Manager, Marketing & Public Relations..

 

    Job Purpose

    To monitor publicity and conduct research to find out the concerns and expectations of the organization’s stakeholders and analyze and report on the findings to management.

 

      Key Responsibilities

      Management/Administrative Responsibilities

  • Assists with the preparation of the budget for section.
  • Maintains effective relationship with the media.
  • Prepares and submits monthly reports on the activities of the section.

 

       Technical/Professional Responsibilities

  • Produces and circulates newsletters.
  • Coordinates presentations/workshops/seminars to school, community groups and other organizations as requested.
  • Collaborates with other Government agencies and NGOs in public education events.
  • Coordinates media activities and collaborates with the media for the delivery of special programmes and events of the Agency.
  • Prepares press releases, news and feature articles and other material for dissemination to targeted media.
  • Develops and designs informational material such as brochures, flyers and posters for dissemination to staff and the public.
  • Assists with the coordination of exhibitions and other functions.
  • Advises members of staff on corporate identity issues to ensure that proper and consistent corporate identity is maintained throughout the Agency’s publications and communications.
  • Updates information on the Agency's website and Agency’s intranet.
  • Managing and updating information and engaging with users on social media sites.

 

       Required Competencies /Skills

       The job-holder should be able to demonstrate:

  • Excellent interpersonal skills..
  • Excellent Communication and presentation skills
  • Excellent time management skills and excellent research, analytical and problem solving skills.
  • Good planning and organizational skills.
  • Ability to work on own initiative and possess a keen eye for detail.
  • Ability to work well under pressure and within strict deadlines.
  • Ability to work in a team environment.
  • Creativity, imagination and initiative.
  • Proficient in speech writing and preparation of press releases.
  • Business awareness and a good knowledge of current affairs.
  • Professional conduct and ability to follow directives.
  • Proficiency in the use of various computer applications including Adobe Illustrator, Microsoft Publisher, etc.
  • Sound work ethics.

 

Working knowledge of the media landscape in Jamaica would be an asset.

 

Minimum Required Qualifications and Experience

  • An undergraduate degree in Mass Communications, Journalism, or equivalent qualification from a recognized tertiary institution.
  • A minimum of two (2) years working experience in communications, public or media relations and/or marketing.

 

Asset

  • Certification in graphic design would be an asset.

 

Remuneration Package

  • Salary Range: $1,498,891.00 - $1,618,361.00 p.a.
  • Motor Vehicle Travel Allowance: $707,448.00 p.a. (If you own a motor vehicle).

 

 

 Applications accompanied by résumés should be submitted no later than Wednesday, November 15, 2017 to:

 

The Manager, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10

 

 

 

We appreciate all responses but only short listed applicants will be contacted.

 

Workshops Start in January 2018

Workshops

Land Registration and Conveyancing Workshop starts October 2017

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Contacts

For general information about our services, please contact us at:

  • asknla @ nla.gov.jm
  • +876.750.5263
  • +876.946.5263
  • 8 Ardenne Road Kingston 10