Government of JamaicaGovernment of Jamaica
Job Description: 

The successful candidate will report to the Supervisor, Call Centre Services

Salary Range: $997,440.00 - $1,066,318.00 p.a.

Job Purpose

To ensure that all incoming queries are appropriately handled, that is, calls courteously answered, information provided and orders taken.

Key Responsibilities:

  • Answers calls and responds to emails
  • Handles customer inquiries via telephone and by email
  • Researches required information using available resources
  • Manages and resolves customer complaints
  • Provides customers with product and service information
  • Enters new customer information into database
  • Updates existing customer information 
  • Processes  orders, forms and applications
  • Identifies and escalates priority issues
  • Routes calls to appropriate resource personnel
  • Pursues customers’ calls where necessary
  • Produces call reports

Required Competencies /Skills

The post-holder should be able to demonstrate:

  • Excellent communication skills
  • Good organizational skills and attention to details
  • Good judgment
  • Ability to work in a team environment
  • Ability to tolerate stress
  • Sound Work Ethics
  • Resilience
  • Proficiency in relevant computer applications
  • Good data entry and typing skills

Minimum Required Qualifications and Experience

  • 5 CXC subjects including English Language and a numeric subject
  • Certificate in either Paralegal Studies, Business Administration, Marketing, Psychology or a related field
  • One year experience in a Call Centre or Customer Service environment

Letter of application accompanied by a résumé should be submitted no later than Thursday, February 15, 2018 to:

 

The Manager, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10

 

 

 We appreciate all responses but only short-listed applicants will be contacted.

 

Workshops Start in May 2018

Workshops

Land Registration and Conveyancing Workshop starts May 1, 2018

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Contacts

For general information about our services, please contact us at:

  • asknla @ nla.gov.jm
  • +876.750.5263
  • +876.946.5263
  • 8 Ardenne Road Kingston 10